FAQs

​What is your return policy?

We do accept returns and exchanges, at customer's expense. Please email us at support@haiswim.com within

14 days. Since we prioritize hygiene and maintaining the quality of the product, we can only accept returns and exchanges upon inspection of the pieces. Please note that we will only accept returns/exchanges with the original tags and hygiene sticker.

We do not accept returns for international orders. 

Feel free to reach out if you have any further questions!

What size should I order?

If you are in between sizes we would recommend sizing up, since our sizes run small. Refer to our

size charts for guidelines only.  If you need help deciding what size and style you should order email us at support@haiswim.com and we'll be happy to advise you.

What is HAI’s shipping policy?

Shipping US

Above $150- Free!

Below $150- $5

International Orders

Calculated at checkout.

What is my order’s ETA?

Orders are processed within 2 days and delivered within the next 2 or 3. Since our hand-painted and Limited Edition pieces are made-to-order, please allow 7 and 14 days, respectively, for order processing and delivery. ​


 

How should i wash my bikini?

Hand wash and dry on shade to preserve the quality of the product.

For the hand-painted pieces we recommend being extra careful in order to protect the painting.

If the item is sold out, what should I do?

Subscribe to our email and we will you keep you updated on our next restock!


 

Any other questions we didn’t answer?

Emails us at contact@haiswim.com!